Evolution of account for human errors influence on collective work features and results

UDK 629.735 BBK 39.5

N. I. Nikolajkin

V. D. Sharov

V. E. Andrusov

The authors analyze the information on the most widespread types of human errors which entailed emergences, accidents in various branches of economy and which led to various negative aviation events in civil aviation. Features of collective work in aviation were revealed and analyzed. It is shown how the problem of wrong actions influence on air-transport activity results is reflected in documents of the International Civil Aviation Organization (ICAO).

Evolution of account for influence of the “human factor” in various groups of air enterprise employees is considered. As the basic principles of flight crew’s collective work management were fulfilled reasonably well, it is expedient to extend these principles at land sites of collective work at air enterprises, down to aviation equipment maintenance crews.

On the basis of information about the incidents which happened to domestic commercial aircrafts from 2011 to 2016 (in which as the reasons the various violations occurred at maintenance were recognized), the examples illustrating “dirty dozen” of factors which predetermined workers’ errors were reviewed.

The article concludes that in organizing the maintenance processes in the modern domestic civil aviation it is important to develop a system of maintenance resources management including formation of skills and increase of staff quality levels. A pressing problem is the need to account for workers’ personal features and their health condition when forming the every shift of production teams as well as expediency of compensation of workers’ overstrain because of a regular employee’s disease. It is noted that the suggestion will allow increasing the branch safety level.

Keywords: aviationcollective work, management, human factor, emergency, accident, aviation incident.

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